Exchange & Return Policy
Our Return Policy
At HS Garments, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.
Eligibility for Returns:
- Items must be returned within 15 days of receipt.
- Products must be unworn, unwashed, and in their original packaging.
- For hygiene reasons, items such as bras and undergarments cannot be returned if the tags have been removed.
Please note: We do not accept returns or exchanges for items ordered in the wrong size. Please order with care and consult our size chart to ensure the best fit.
How to Return an Item:
Contact Us: Email or WhatsApp our customer service team at Contact us Page to initiate a return. Please include your order number and reason for return.
Prepare Your Package: Repack the items securely in their original packaging. Include a copy of your receipt or order confirmation.
Ship the Package: Send the return to the address provided by our customer service team. We recommend using a trackable shipping service.
Refunds:
Refunds will be processed to the original payment method within 7-10 business days of receiving your return. You will receive an email notification once your refund has been issued.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no extra cost.
Customer Support:
For any questions regarding returns or exchanges, feel free to reach out to our customer service team. We’re here to help!